I worked at a Japanese restaurant and a couple came to my table. The man orders a katsu curry, deep fried pork cutlet over rice with Japanese curry. Later on, he complains that there’s too much fat in the pork, but we trim it and he had eaten more than half of his meal, so he just wanted a free meal.
He tells me to take it away, so I bring it to the dishwasher and he wants to order something else. I tell him that I can’t comp his curry because he ate more than half of it and that’s restaurant policy.
He loses his shit. He immediately starts getting angry and starts getting belligerent. "BRING MY CURRY BACK THEN, I'M NOT GONNA PAY FOR WHAT I DIDN'T EAT!" However, it was thrown away already because that's what he wanted. So it further shows he wanted a free meal.
"WHAT DO YOU MEAN I HAVE TO PAY FOR IT?! THIS PORK HAS FAT IN IT!!" I try to calm him down. "YOU THREW AWAY MY CURRY AND MAKING ME PAY FOR IT?! MAKE ME ANOTHER ONE FOR FREE!! NO, YOU DON'T APOLOGIZE TO ME! BRING YOUR CHEFS OUT HERE AND MAKE THEM APOLOGIZE TO ME!!"
I realize his wife, who was there the entire time, is bawling her eyes out, trying to get her husband to sit down and stop yelling. Man, I feel really bad for her, but I am losing my patience fast. "YOU SEE THIS FAT HERE?! *Grabs a fistful of pork bits and brings it up to my face and shakes his fist.*
THIS IS THE FAT!! I'M NOT PAYING FOR THIS, BITCH!!! I WILL THROW THIS AND SHOW YOUR CHEFS THIS FAT!!" I continue bowing and apologizing calmly, but I mutter under my breath, "Fuck off."
I walk away and the bartender deals with his bill, which got the curry comped because not worth the extra trouble. The man leaves, still yelling as he's walking away, slinging insults at me and the chefs. The poor wife apologizes and pays for the rest of the bill. The bartender then tells her, "We don't usually do this because of policy, but this is a one-time thing. However, I honestly suggest you don't come back."
I was so upset, I was going to pack up and just go home when a completely different customer was leaving and came up to me and said, "I'm a server too and there's a lot of crazy people out there. But you handled it so well, I wouldn't have been able to keep calm like you. You did a great job," and gave me a hug. That actually helped a lot and I felt so much better about myself.
TLDR; Customer just wanted a free meal, yells belligerently at me when I don't give it to him, waves pork fat in my face, and makes crazy demands. I keep calm and apologize to him and just give him the free meal, but a random stranger gives me sincere encouragement and the world doesn't look so terrible.
Username: oolongxcha